How Can We Help You?

We want your shopping experience to be as smooth and secure as possible. All payments made to Hooked by Anike are processed through safe and trusted channels. We currently accept direct bank transfers and mobile payments — both widely used and convenient for customers within Nigeria. Once your order is confirmed, you will receive payment details and a summary of your total. Full payment is required before your handmade piece goes into production, as each item is made specially to order just for you. If you have any payment-related questions or need assistance choosing the right payment method, feel free to reach out — we are always happy to guide you through the process. Please note that custom orders may require a non-refundable deposit before work begins, with the balance due upon completion. A payment confirmation receipt will be sent to you for every transaction, so you can have complete peace of mind.

Every piece from Hooked by Anike is carefully packaged and shipped with love. Because each item is handmade, we ask for a little patience — production time typically takes anywhere from a few days to a couple of weeks depending on the complexity of the design and the current order queue. Once your order is ready, we will notify you and arrange delivery. We currently ship to addresses across Nigeria using reliable local courier services. Delivery timelines vary by location, but we always aim to get your crochet piece to you as quickly and safely as possible. If you are outside Nigeria and interested in placing an order, please contact us directly to discuss international shipping options and costs. You will receive tracking details once your package is on its way. Please double-check that your delivery address and phone number are correct when placing your order, as we cannot be held responsible for delays caused by inaccurate information.

Handmade means made especially for you, and we truly hope you love your Hooked by Anike piece. However, if something is not quite right, we are here to help. Due to the custom, made-to-order nature of our work, we are unable to accept returns simply for a change of mind. That said, if your order arrives with a genuine defect in materials or craftsmanship, or if we have made an error with your requested specifications, please reach out within 48 hours of receiving your package. We will work with you to arrange either a repair, a replacement, or a refund on a case-by-case basis. To help us serve you better, kindly provide clear photos of the issue when contacting us. Items must be unworn and unused to qualify for a return due to error or defect. Your satisfaction truly matters to us, and we will do everything reasonable to make things right.

Quality is the foundation of everything at Hooked by Anike. We work exclusively with carefully selected, premium yarns that are soft, durable, and gentle — even on sensitive skin. Every single piece is individually handcrafted from start to finish by Anike herself, which means extraordinary attention is paid to each stitch, seam, and finishing detail. There are no machines, no shortcuts — only slow, intentional handwork you can see and feel. For pieces intended for babies, children, or anyone with specific sensitivities, we take extra care in selecting materials that are non-toxic and safe for delicate skin. Our amigurumi toys are securely stitched and free of small, loose parts that could pose a choking hazard. If you have any particular safety or allergy concerns regarding yarn types, please contact us before placing your order so we can recommend the best options for you. When you hold a piece from Hooked by Anike, we want you to feel the difference that true care makes.

Your crochet piece was made to be loved for a long time, and a little bit of gentle care goes a long way. We recommend hand washing your item in cool or lukewarm water using a mild detergent. Please avoid wringing, twisting, or scrubbing the fibres, as this can cause stretching or damage. Instead, gently press out the excess water with a clean towel and lay the piece flat on a dry surface, reshaping it carefully while it dries. Never hang your crochet items to dry, as the weight of the wet fabric can pull the shape out of place. Keep your piece away from direct heat, harsh sunlight, and sharp objects such as jewellery or zippers that may snag the yarn. For storage, fold rather than hang, and place in a clean, dry drawer or shelf. If you ever notice a loose thread, do not pull — simply reach out and we will happily advise you on the best way to fix it. Treat your handmade piece gently, and it will stay beautiful for years to come.